Hiya,
A user just e-mailed me to say that something called Eset Smart Suite blocks Fedora ISO downloads. It seems to be one of those windows security suites. I replied saying the user probably needs to configure the suite to permit the ISO, but I was wondering if there's anything we can do infra side to remedy this? I'm trying to figure out how this suite thing decides what's to be allowed and what isn't, but with it being proprietary, it's a bit of a mess.
-------- Forwarded Message -------- <snip>
I just tried to download Fedora 23. Eset Smart Suite has the download page flagged as on a black list and stops me from downloading the ISO. Thought someone in the Fedora project should know.
--<snip>
On Wed, Nov 4, 2015 at 5:13 PM, Ankur Sinha sanjay.ankur@gmail.com wrote:
Hiya,
A user just e-mailed me to say that something called Eset Smart Suite blocks Fedora ISO downloads. It seems to be one of those windows security suites. I replied saying the user probably needs to configure the suite to permit the ISO, but I was wondering if there's anything we can do infra side to remedy this? I'm trying to figure out how this suite thing decides what's to be allowed and what isn't, but with it being proprietary, it's a bit of a mess.
-------- Forwarded Message --------
<snip>
I just tried to download Fedora 23. Eset Smart Suite has the download page flagged as on a black list and stops me from downloading the ISO. Thought someone in the Fedora project should know.
--<snip>
It seems to a anti-virus suite[0] which user installed and blocking ISO to download, we can suggest user to flag it off from black list. I am not sure it's comes with window by default (it has been long time since I used it).
On Wed, 2015-11-04 at 11:43 +0000, Ankur Sinha wrote:
I was wondering if there's anything we can do infra side to remedy
It depends on if the entry is on a corporate managed block list or an ESET block list.
In the case of the latter we would need to confirm the exact URL (is this a Fedora page, or a mirror page?) and submit a false positive report to Eset via:
http://support.eset.com/kb141/
In the case of the former, the user would need to take this to their corporate IT, I think.
On Wed, Nov 04, 2015 at 11:43:13AM +0000, Ankur Sinha wrote:
Hiya,
A user just e-mailed me to say that something called Eset Smart Suite blocks Fedora ISO downloads. It seems to be one of those windows security suites. I replied saying the user probably needs to configure the suite to permit the ISO, but I was wondering if there's anything we can do infra side to remedy this? I'm trying to figure out how this suite thing decides what's to be allowed and what isn't, but with it being proprietary, it's a bit of a mess.
Can you ask the user to report the false positive? Looks like instructions are here:
http://support.eset.com/kb141/#SubmitWebsite
On Wed, 2015-11-04 at 17:40 -0500, Matthew Miller wrote:
Can you ask the user to report the false positive? Looks like instructions are here:
Done.
On Wed, Nov 04, 2015 at 11:05:00PM +0000, Ankur Sinha wrote:
Can you ask the user to report the false positive? Looks like instructions are here: http://support.eset.com/kb141/#SubmitWebsite
Done.
Cool. Making the world a better place, one small bug report at a time. :)
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