I've been randomly checking the magazine's dashboard and approving comments
as part of my editor duties, but I saw one from Paul that has me wondering
if maybe I should be rejecting more of them.
Paul said something to the effect of "this isn't a support forum". And that
makes sense to me -- we don't necessarily want all the problems advertised
on the magazine. At the same time though, I have rejected some comments
just because they were low information, excessively critical/negative, and
repeated what had already been stated (in a better way) by others. But then
the commenter sent another comment complaining/asking why his/her comment
had been rejected. I think Red Hat's motto is "be open", so I'm not
quite
sure how to handle some of these situations.
I think it would be a nice feature if there were an option to have the
rejection message say something like "Please direct support-related posts
to
https://discussion.fedoraproject.org/". Maybe such a feature exists and
I'm not aware of it?
Just tying to make sure that I am handling this part of the job properly.
Thanks.