2008/9/26 Karsten 'quaid' Wade
<kwade@redhat.com>
One thing I kept reading in recent time on fedoraforum.org is how much
of a disconnect people felt between the marketing message for F9 and the
reality. "If they had just said it's a beta X.org and beta KDE, suck it
up, it would have been easier. But they invited all these new users
with slick shiny promises and let them down."
I'm going to try to address this head-on in the release documentation,
with sections that highlight potential and known problems. I'm not sure
what to do about the marketing message except to note that we don't want
to undermine our success through over-hype.
By coincidence I had the very same conversation with a friend today. He said he had switched away from Fedora because it was to buggy but talking to him it turned out he never actually told us that about his problems. When I told him that we would be happy to take his bugreports and he seemed to see the light. He promptly told me he would give Fedora another try and I told hm that we had a Beta release coming out soon if he was up to helping us find problems before they tear him down which he was.
I think it would be helpful with one standard link in the browser setting was to a wiki page called "Experiencing problems?" which would present a guide with screenshots on how to tell us that the user is experiencing problems. Mainly because we lack something as cool as Ubuntu' Apport being enabled by default to help the user in doing this operation.
- David