8:30 a.m.
Hi,
I'd like to ask others for advice.
As you may know, I'm maintaining the Fedora Project page at Google+. And
I have a problem with a troll :)
There is a guy who started posting a "WINDOWS 8 POWER!" message under
every post we have on our page. It's pretty much spamming and it leads
discussions on our page to unwanted directions because people of course
feed the troll.
I'm considering to ban him, but I don't want to do anything that would
harm our reputation of open and censorship-free community. Do you think
it crosses the line and banning is an appropriate reaction or should I
let him be and hope that he'll stop doing it (although he can do it for
months because it's nothing time taking)?
Jiri
6:12 a.m.
Hi,
banning is not a good way IMHO.
If you begin to ban, for any reason, people can think that this is your
way to handle issues when you're in trouble.
I prefer the admin makes a public advice, pointing out that he's a
troll, telling him that next posts will be erased if he will not stop.
Gabri
Il giorno mar, 18/12/2012 alle 15.30 +0100, Jiri Eischmann ha scritto:
[cut]
I'm considering to ban him, but I don't want to do anything
that would
harm our reputation of open and censorship-free community. Do you think
it crosses the line and banning is an appropriate reaction or should I
let him be and hope that he'll stop doing it (although he can do it for
months because it's nothing time taking)?
Jiri
Hi,
banning is not a good way IMHO.
If you begin to ban, for any reason, people can think that this is your
way to handle issues when you're in trouble.
I prefer the admin makes a public advice pointing out that he's a troll
and telling him that next posts will be erased if he will not stop.
Gabri
9:53 a.m.
On 18.12.2012 13:12, Gabriele Trombini wrote:
Hi,
banning is not a good way IMHO.
If you begin to ban, for any reason, people can think that this is your
way to handle issues when you're in trouble.
I prefer the admin makes a public advice, pointing out that he's a
troll, telling him that next posts will be erased if he will not stop.
again, banning in social media is different from other eco-systems - and
is normally not a good way - because this gives them a challenge to come
back and it gives them too much attention ;) - i think we give him too
much attention already ;)
And IMHO, if you really have to block or ban him, do it with less
excitement around it as possible - because trolls are emotional
atrophied people and will love the fuss
cu Joerg
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6:45 a.m.
You're right, trolls like to be in the spotlight, but we have to show
our presence otherwise everything may appear allowed.
How we can do that?
Gabri
Il giorno mar, 18/12/2012 alle 16.53 +0100, Joerg Simon ha scritto:
And IMHO, if you really have to block or ban him, do it with less
excitement around it as possible - because trolls are emotional
atrophied people and will love the fuss
cu Joerg
10:14 a.m.
On 18.12.2012 13:45, Gabriele Trombini wrote:
You're right, trolls like to be in the spotlight, but we have to
show
our presence otherwise everything may appear allowed.
How we can do that?
if the other "community" member take it either with humor or ignore him,
he will disappear sooner - or if not he will disappear later ;)
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9:58 a.m.
Hi,
2012/12/18 Joerg Simon <jsimon(a)fedoraproject.org>
On 18.12.2012 13:12, Gabriele Trombini wrote:
> Hi,
> banning is not a good way IMHO.
> If you begin to ban, for any reason, people can think that this is your
> way to handle issues when you're in trouble.
> I prefer the admin makes a public advice, pointing out that he's a
> troll, telling him that next posts will be erased if he will not stop.
again, banning in social media is different from other eco-systems - and
is normally not a good way - because this gives them a challenge to come
back and it gives them too much attention ;) - i think we give him too
much attention already ;)
And IMHO, if you really have to block or ban him, do it with less
excitement around it as possible - because trolls are emotional
atrophied people and will love the fuss
Joerg it will be hard on google+ to come back with another identity
br gnokii
cu Joerg
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10:07 a.m.
On 18.12.2012 16:58, S.Kemter wrote:
Joerg it will be hard on google+ to come back with another identity
ah, it is not - you just need a fake-email somewhere else to create it -
but ... ok i made my point - going back in idle mode ;)
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8:35 a.m.
I manage the India page on Google plus and trolls are a big problem there
too.
You should message him privately, if he still doesn't respond then ban him.
Do not report him as that may be a problem.
On 18 Dec 2012 20:01, "Jiri Eischmann" <eischmann(a)redhat.com> wrote:
Hi,
I'd like to ask others for advice.
As you may know, I'm maintaining the Fedora Project page at Google+. And
I have a problem with a troll :)
There is a guy who started posting a "WINDOWS 8 POWER!" message under
every post we have on our page. It's pretty much spamming and it leads
discussions on our page to unwanted directions because people of course
feed the troll.
I'm considering to ban him, but I don't want to do anything that would
harm our reputation of open and censorship-free community. Do you think
it crosses the line and banning is an appropriate reaction or should I
let him be and hope that he'll stop doing it (although he can do it for
months because it's nothing time taking)?
Jiri
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8:57 a.m.
On Tue, Dec 18, 2012 at 03:30:51PM +0100, Jiri Eischmann wrote:
I'm considering to ban him, but I don't want to do anything
that would
harm our reputation of open and censorship-free community. Do you think
Ban him. This isn't censorship, because the troll isn't taking part in any
sort of dialog. It just hijacks the real conversation. If he wants to have a
Windows 8 fan club on Google+, that's fine.
--
Matthew Miller ☁☁☁ Fedora Cloud Architect ☁☁☁ <mattdm(a)fedoraproject.org>
9:13 a.m.
----- Original Message -----
From: "Matthew Miller" <mattdm(a)fedoraproject.org>
To: "Fedora Marketing team" <marketing(a)lists.fedoraproject.org>
Sent: Tuesday, December 18, 2012 9:57:23 PM
Subject: Re: How to treat trolls
On Tue, Dec 18, 2012 at 03:30:51PM +0100, Jiri Eischmann wrote:
> I'm considering to ban him, but I don't want to do anything that
> would harm our reputation of open and censorship-free community.
> Do you think
Ban him. This isn't censorship, because the troll isn't taking part
in any sort of dialog. It just hijacks the real conversation. If he
wants to have a Windows 8 fan club on Google+, that's fine.
+1. Ban him.
We did that in a lot of similar cases in our local community. It
would not harm our reputation because of banning such that trolls.
Kind regards,
Tuan
8:58 a.m.
On Tue, Dec 18, 2012 at 3:30 PM, Jiri Eischmann <eischmann(a)redhat.com> wrote:
I'm considering to ban him, but I don't want to do anything
that would
harm our reputation of open and censorship-free community. Do you think
it crosses the line and banning is an appropriate reaction or should I
let him be and hope that he'll stop doing it (although he can do it for
months because it's nothing time taking)?
I think you can:
a. delete his comments
b. warn him privately that we will take further actions if he persists
c. ban/report him if everything else fail
--
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8:59 a.m.
On 18.12.2012 15:30, Jiri Eischmann wrote:
I'm considering to ban him, but I don't want to do anything
that would
harm our reputation of open and censorship-free community. Do you think
it crosses the line and banning is an appropriate reaction
i would not start troll hunting - mostly they feel challenged and come
back with another identity
from what i can see the responses from other community members are
healthy and as long as there is no legal violation it will regulate
naturally
cu Joerg
--
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jsimon(a)fedoraproject.org
http://fedoraproject.org/wiki/JoergSimon
http://kitall.blogspot.com
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10:01 a.m.
On Tue, 2012-12-18 at 15:30 +0100, Jiri Eischmann wrote:
I'm considering to ban him, but I don't want to do anything
that would
harm our reputation of open and censorship-free community.
I used to struggle with this myself, but over time realized that there's
a difference between censorship and stopping someone who is a repeat
harasser. E.g., at least in the US, you have a right to free speech but
you can't scream 'Fire' in a movie theater that is not on fire, that
just causes trouble and hardship for others.
You have to weigh the right this person has to cause trouble against the
right of others to peacefully function in the community who would be
driven away from the trouble he causes. The folks who would be driven
away by his behavior do have rights as well.
You should just silently ban him.
~m
11:32 a.m.
On Tue, 18 Dec 2012 11:01:25 -0500
Máirín Duffy <duffy(a)fedoraproject.org> wrote:
On Tue, 2012-12-18 at 15:30 +0100, Jiri Eischmann wrote:
> I'm considering to ban him, but I don't want to do anything that
> would harm our reputation of open and censorship-free community.
...snip...
Posting over and over "windows 8 power" is not a dialog or providing
any actual involvement, it's just spam. I'd say the same thing if some
Fedora user was posting "Fedora power" on all microsoft posts.
You should just silently ban him.
+1.
They are not providing anything meaningfull to the discussion. If it
was even "I prefer windows 8 over fedora because..." that would be
great, but it's not. It's just mindless spam, IMHO.
kevin
2:07 p.m.
On Tue, Dec 18, 2012 at 10:32:43AM -0700, Kevin Fenzi wrote:
On Tue, 18 Dec 2012 11:01:25 -0500
Máirín Duffy <duffy(a)fedoraproject.org> wrote:
> On Tue, 2012-12-18 at 15:30 +0100, Jiri Eischmann wrote:
> > I'm considering to ban him, but I don't want to do anything that
> > would harm our reputation of open and censorship-free community.
...snip...
Posting over and over "windows 8 power" is not a dialog or providing
any actual involvement, it's just spam. I'd say the same thing if some
Fedora user was posting "Fedora power" on all microsoft posts.
>
> You should just silently ban him.
+1.
They are not providing anything meaningfull to the discussion. If it
was even "I prefer windows 8 over fedora because..." that would be
great, but it's not. It's just mindless spam, IMHO.
+1 here too for the same reasons.
--
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2:13 p.m.
They are not providing anything meaningfull to the discussion. If it
was even "I prefer windows 8 over fedora because..." that would be
great, but it's not. It's just mindless spam, IMHO.
Nicely said ;)
You should just silently ban him.
10:11 p.m.
Hi Jiri, folks,
On Tue, 2012-12-18 at 15:30 +0100, Jiri Eischmann wrote:
Hi,
I'd like to ask others for advice.
As you may know, I'm maintaining the Fedora Project page at Google+.
And
I have a problem with a troll :)
There is a guy who started posting a "WINDOWS 8 POWER!" message under
every post we have on our page. It's pretty much spamming and it leads
discussions on our page to unwanted directions because people of
course
feed the troll.
I'm considering to ban him, but I don't want to do anything that would
harm our reputation of open and censorship-free community. Do you
think
it crosses the line and banning is an appropriate reaction or should I
let him be and hope that he'll stop doing it (although he can do it
for
months because it's nothing time taking)?
Jiri
I keep a tab on the Fedora Communities group on FB. This is how I go
about it:
I ignore trolls until their comments begin to spark useless
conversations (that are generally never fedora related, as you point
out). Then, I drop them a polite private message requesting them to
refrain from trolling, and that failure to comply will *force* me to
delete their comments and *eventually* a ban. At the same time, I drop a
polite comment in the respective thread pointing out the trolling, with
reasons XYZ, and request other users to not partake in it. If at any
point, the thread begins to get out of hand with rude comments and such,
I remind people to "be excellent to each other" and that failing to
follow the guideline will again, *force* me to delete comments and ban
people.
I make it very clear that I'd like to let the conversation run, but that
non fedora related comments and rude behaviour will force my hand to
maintain decorum in the group/community. I generally add that social
media is free for everyone to use; people are more than welcome to
create their own groups and hold discussions and that we'd be most
grateful if they didn't pollute/deviate our groups with their
discussions.
This generally resolves issues for me. The trolls cease. If they don't,
they're the kind that are looking to create trouble, not just have a
little fun. Users generally realize this and quit feeding them. The
trolls get bored and die out without their followers.
When the above process doesn't work, you ban the user, as the last
resort. :(
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Thanks,
Warm regards,
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16 comments
13 participants
participants (13)
-
Ankur Sinha -
Arnav Kalra -
Gabriele Trombini -
Gianluca Sforna -
Jiri Eischmann -
Joerg Simon -
Kevin Fenzi -
Matthew Miller -
Máirín Duffy -
Paul W. Frields -
S.Kemter -
Truong Anh Tuan -
Uditha Bandara Wijerathna