On Thu, 2024-10-31 at 19:16 -0500, Roger Heflin wrote:
And note I was the person that worked the hard cases for a company with > 5,000 licenses, so if most senior linux resource at a company with that sort of licenses are getting this story then everyone else is screwed..
All paid gets you is the security updates and other new/package updates, the typical support is to blame the customer and give you the run around for months and maybe (or maybe not) fix it and/or simply hope the customer gives up. For almost everything else you are on your own.
Reminds me of that court case where a business sued a computing company over a product that never worked right. They *won* their case arguing that they got the runaround, forever being asked to try updates that didn't do much good, and, in their view, based on all their prolonged experience, it was *never* going to get fixed.