On Thu, Oct 31, 2024 at 11:40 PM Tim via users users@lists.fedoraproject.org wrote:
On Thu, 2024-10-31 at 19:16 -0500, Roger Heflin wrote:
And note I was the person that worked the hard cases for a company with > 5,000 licenses, so if most senior linux resource at a company with that sort of licenses are getting this story then everyone else is screwed..
All paid gets you is the security updates and other new/package updates, the typical support is to blame the customer and give you the run around for months and maybe (or maybe not) fix it and/or simply hope the customer gives up. For almost everything else you are on your own.
Reminds me of that court case where a business sued a computing company over a product that never worked right. They *won* their case arguing that they got the runaround, forever being asked to try updates that didn't do much good, and, in their view, based on all their prolonged experience, it was *never* going to get fixed.
In the US, that would likely fall under the Magnuson-Moss Warranty Act and a breach of implied warranty. They are actually quite powerful for folks who know how to use them, like lawyers practicing in consumer protection.
Imagine if Subway tried to disclaim warranty by stating their sandwiches were not fit for human consumption (in fine print and low contrast font). The implied warranty ensures it is possible for a consumer who gets food poisoning to state a claim. Also see https://www.google.com/search?q=implied+warranty+fitness.
Jeff