Job opposites are good but I don't think it is right to post this to this
list.
thanks,
Jose
On Feb 28, 2012 5:55 PM, "Sanjulee" <shazarik(a)redhat.com> wrote:
Hi Friends
Red Hat is currently looking for a L2 Service Desk Engineer for its Pune
location.
It will be a "contractor's " position.
Anyone interested can contact me directly on the given phone numbers (
signature ) or contact me over the mail ( off list )
Please find the “ Daily responsibilities and Job Requirements” for this
role.
Daily responsibilities of an Service Desk Engineer include :
- providing email, telephone, irc-based support for all employees
- providing technical help with user hardware and software issues
- communicating effectively with employees in well spoken and written
English
- exercising expert judgement within defined procedures and processes to
determine appropriate action
- performing configuration, upgrades, and relocation of user hardware,
software and other devices
- participating in employee training and education on policy, procedure,
processes, information, how to s
- experience in providing remote assistance to end customers using various
tools and comfortable in remotely resolving of issues.
- assisting the team in documenting all tasks, processes, procedures and
information
- working independently with minimal supervision
- handling shift work and unusual hours if required
Job Requirements:
-3+ years experience in troubleshooting / desktop / end-user machines in
a Linux, Windows, or Mac environment. *Linux experience preferred.
- Outstanding customer service and interaction skills
- Customer focused and enthusiastic in helping people to resolve technical
problems
- Linux PC system/networking troubleshooting skills
- Demonstrated ability to solve problems quickly and skilfully
- Excellent English verbal and written communication skills
- Experience and skill with user hardware installation and configuration
- Experience in deploying and supporting communications hardware
(cellphones, desk phones, video conference)
- Proven ability to adapt quickly to organizational changes
- Demonstrated ability to learn and develop technical skills
- Strong computer ethics
- BSc/BS degree preferred or equivalent experience
- A desire to be part of a company that is redefining the entire software
industry
- Work hours: To work in shifts if required. 9 hours a day.
Thanking you again,
Regards,
--
------------------------------**------------------------------**
------------------
Sanjulee Hazarika
Pune,India
Phone +91-203-046-7419
Mobile +91-986-057-2439
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