My recommended tools would be the following, both of which are used to help with our Fedora communities. * Reddit - https://www.reddit.com/r/toolbox ( https://github.com/toolbox-team/reddit-moderator-toolbox) - One of the main contributors is a Fedora contributor and RH engineer. * Discord - https://valkyrja.app (multiple repositories) - All of the main contributors are Fedora contributors and RH engineers. - Runs on Fedora Server ;)
...I do not know tools for other platforms as I'm not involved in any communities on those.
Radka
------------------------------ *Radka Gustavsson - Janeková (she/her)* .NET Core QE Lead, Red Hat *radka.gustavsson@redhat.com radka.gustavsson@redhat.com* IRC: radka | Freenode: Rhea
On Sat, May 23, 2020 at 2:39 PM s40w5s@gmail.com wrote:
Thank you Justin, for giving this idea some light. Thank you Radka for your well formed thoughts on the topic. I wish to give back to the Fedora community, and this is one of my ways I can help I think. I like the idea of including knowledge of specific platform tools and their application to the metrics of moderation. The only caution I can think of sort of goes without saying, but is to remember the tooling must be evolving along with the platforms use by the community, as would the guidelines doc. I feel there is a need to bring the Fedora Core Foundations into focus upon any guideline for moderation of community participation. I also feel that the Fedora CoC document provides the etiquette framework needed to apply any moderation within the community. The disconnect would seem to be for some that there is no direct correlation between the aforementioned Core Foundations and Fedora CoC, and the practical application of those concepts during moderation. Addressing this was my reason for the start of concept, where it goes from here is not just in my hands, nor should it be. In your post on the topic Radka, you brought up a point that sometimes is overlooked I think, that is passion about Fedora and the community from within the community. On this specific topic, I think of the different community members and how divergent they are. This train of thought leads me to consider the potential for very subtle differences between members perceptions of their own passions on the given topic, including my own. I often (now) stop myself from stepping in as a moderator, and think twice about how to proceed, when I am quick to react on a given topic. Especially those I am passionate about. Objectivity is necessary for the role of moderation. So from a practical perspective, It would seem that an outline of what a moderator needs as far as preferred character traits should be at the beginning of any guideline document. Combined with the values derived from the Fedora CoC and the Core Foundations to produce guidelines of moderation. The practical use instructions on a plethora of tools for the moderators to use in order to log and analyse the occurance of moderation activities. Thoughts?
Stephen
On Fri, 2020-05-22 at 14:01 -0400, Justin W. Flory (he/him) wrote:
(moving council-discuss to BCC, easier to facilitate on Mindshare list)
Thanks for re-sharing this Radka. I think this is good advice. It also points out an interesting tension between asynchronous platforms (mailing lists, Discourse, git forge issues, etc.) and synchronous platforms (IRC, Discord, Telegram, Matrix/Riot, etc.).
Asynchronous platforms usually have better tools and facilities for logging action taken, like you mentioned in your blog post. Synchronous platforms usually lack an automated tool by default to do these things.
I wonder if moderation guidelines might also include suggestions of tools for different platforms, to help mods and admins make the right choices for community management tools.
- Justin
On 5/22/20 1:10 PM, Radka Gustavsson wrote:
I'm glad to see some overlap with our moderation guidelines :) https://rhea.dev/articles/2017-04/Moderation-guidelines
Feel free to give it a read and a thought as well.
Regards, Radka
*Radka Gustavsson - Janeková (she/her)* .NET Core QE Lead, Red Hat *radka.gustavsson@redhat.com mailto:radka.gustavsson@redhat.com* IRC: radka | Freenode: Rhea
On Fri, May 22, 2020 at 6:19 PM Justin W. Flory (he/him) <jflory7@gmail.com mailto:jflory7@gmail.com> wrote:
Hi Mindshare, Stephen, and Fedora Council, Stephen Snow is working on creating a set of Fedora Moderation Guidelines for community moderators: https://pagure.io/ModeratorGuidelines/tree/master I want to give this community work a call-out because it is strategically important work to standardize moderation bestpractices in a large, decentralized community like Fedora.
Stephen is leading good work here and it is an opportunity to collaborate instead of starting from scratch. There is greatpotential for Fedora to innovate on a new kind of First in open source community management best practices, aligning with the Friends Foundation.
I'm resharing this conversation from #fedora-mindshare in IRCto the Mindshare mailing list for context:
jakfrost wrote: > Hello all, I would like to introduce myself. My name isStephen Snow and I am involved with Fed Magazine, Silverblue, and generally in the community > > I have begun the start of a guidelines document on proper moderator actions > > Originally this document was intended for the ask.fedoraproject.org http://ask.fedoraproject.org and discussion.fedoraproject.org < http://discussion.fedoraproject.org%3E sites to be a guide for moderators in difficult topics' > > the link is here https://pagure.io/ModeratorGuidelines/tree/master
> I would invite other Fedora groups to get involved so thedocument can become a good well rounded GP guide to moderation and community involvement > > @jwf suggested I introduce myself and this doc here
jwf wrote: > jakfrost: Is there anything specific you would like feedbackon? Or is there a specific topic about the guidelines it might help to discuss? > > It might be a good thing to bring it up in a Mindshare meeting next Wednesday.
jakfrost wrote: > Well, really I was hoping the collective community would beable to grow the documentation around guidelines, especially for new moderators > > I wasn't familiar with Fedora Mindshare meetings > > I started it as a result of difficult moderation situations that arise around Fedora at times, and the problem is compounded when the moderators are new > > These are specific details though, the idea was to create a document that encompasses the core concepts of Fedora and expresses the application of moderation tasks through that lense > > If that helps? > > So to extend the reasoning, the core concepts of Fedora (First, Friends, Freedom, Features) combined with the CoC and the actual tasks of moderation would indicate the need of establishing procedures to follow > > With the intent of having a consistent user experience on our forums, WRT how the moderators handle topics -- Cheers, Justin W. Flory (he/him) jwf.io http://jwf.io TZ=America/New_York
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Radka Gustavsson