Bon je fais suivre ... si ça vous branche faites tourner les CV ... Help Desk is effectively a special operations group inside the IS/IT organisation in Red Hat. We are growing very rapidly as a team, and also in terms of the broad services we provide to the company's users and business units.

The formal job description for Cork is here (Paris is identical)

# Cork, IE http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=1956

A more informal description of the role, team and vision is here:

<snip> We're looking for smart people who much prefer to use Open Source products in their daily work. The Help Desk team supports Red Hat internally in a very wide range of services, from desktop system administration, support, training, internal tools R&D (software development), system management of over a 1000 Linux PCs, user data backup company wide, and many other services.

Help Desk also leads Productivity Applications and we're building up a formal service desk for the IT department in addition to that of the IS department which we handle already. It is an extraordinairy phase for the team, growing faster than anyone expected yet being in control of our destiny. On any given day a team member will be resolving user problems of all technical types, implement existing, and participate in, designing new solutions, desktop SA (Systems Administration), some server SA, test/write some code/tools, represent the team at the business level interfacing with other non-IS/IT groups, training, writing documentation and, all together, making a distinctive personal contribution to the development of what a (Linux) Help Desk should be.

Add to that: a practice of earning early responsibility for a global piece of our business, the prospects of travel and working abroad, performance based promotion, and via VTL (Virtual Team Lead) responsibilities exercising leadership and man management skills in a variety of areas.

I believe in the power of Open Source in the right hands (almost everyone right ;-) , and the application of those principles to not just software but extending this to Services and how they are implemented.

It's a great time to join the team, we are getting large enough to allow distinct specialization at a business and/or technical level on top of a growing very high level of skill and experience due to our rapid team development model.

Members of the current team include former:

- server SAs - a trainer specialising in the desktop and security - Help Desk professionals - Computer Science students, straight from college, with Linux support - an Open Source researcher and programmer - a migration specialist (Windows to Linux) - an IT consultant who also designed an Indian call centre - Unix support specialists </snip>