On 2/21/07, nodata <lsof(a)nodata.co.uk> wrote:
It's easy to get caught up in the emotional heat of the moment
when
someone is complaining.
--
http://www.joelonsoftware.com/articles/customerservice.html
+1. Good criticism leads to healthy, if sometimes painful,
self-examination, debate, and improvement.
-Chris
--
Chris Weyl
Ex astris, scientia