On Sun, 2004-07-25 at 15:15, Hoyt wrote:
> > What can I do? Is there a driver for that?
> > Thanks.
>
> This list, fedora-docs-list, is for discussing Fedora documentation, not
> for technical help with Fedora.
This issue arises frequently.
Perhaps it's time to look at it as a documentation issue.
What process did they arrive at in choosing this list?
How can we use the answer to improve the system and get those who need help to
the correct place on the first try?
The snarky answer would be "improve literacy throughout the user
community." But that's not really answering your question. ;-) I think a
good start would be for Red Hat to include a notation in their listinfo
pages for fedora-docs-list in a large, easy-to-read, highlighted box,
reading in effect:
"The fedora-docs-list is for discussion of Fedora documentation, *not*
for technical assistance. If you are looking for help with a Fedora
issue, such as how to accomplish a certain task, go to the
**fedora-list** [link] pages instead. Thank you!"
I think it's currently very easy for people to mistake one for the
other, because they think, "Aha, 'docs' -- that must be where I can find
HOWTOs and such." We need to learn that as the user community expands,
so too does the tendency to "think like a geek" drop concomitantly. I
don't think we'll ever arrive at a 100% success rate with getting the
right people to a solution on the first try, although it's certainly a
noble goal. But what we should *never* have is users flailing after the
second try -- that number should be 100% almost without exception, if
you get my meaning.
Cheers!
--
Paul W. Frields, RHCE