On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote:
To help clarify things, yesterday I disabled new bug reports in
bugzilla's "Fedora Infrastructure" product.
Most of the infrastructure issues lend themselves better to the
"report via e-mail and have an open issue for each person" model that
OTRS facilitates.
Is it still the case that the reporters don't get any feedback nor status
updates when tickets are closed?