On Wed, 2005-04-27 at 17:00 -0400, Erik Hemdal wrote:
Well, I know that support was available for Red Hat 8.0 because I
bought
the boxed set and received the 30 days of email support. I actually
had
occasion to use it and found that I got what I needed. Support was
also
provided as far back as v 5.2 (the first release I tried) although I
never had to use it then. I recall some higher levels of support you
could pay for.
Ok, there was installation support for 30 days, but nothing official
beyond installation support. Also, the $60 a year was for up2date
services, not for any levels of email/phone support on a product. If I
recall correctly (and somebody from Red Hat can correct me) Red Hat
Linux never had anything beyond the 30days of installation support.
After the thirty days, you had to pay $60 a year (or more depending
on
support level) for continued support and updates. Signing on was
easy
online, but signing off was a challenge (to do so, one had to send a
registered letter 60 days prior to expiration to Red Hat's address in
North Carolina.).
If you are curious, I can try to dig out the specific data from my
old
package.
I would be curious as to if you had something more than updates.
--
Jesse Keating RHCE (
geek.j2solutions.net)
Fedora Legacy Team (
www.fedoralegacy.org)
GPG Public Key (
geek.j2solutions.net/jkeating.j2solutions.pub)
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