On Tue, Sep 23, 2003 at 11:10:36PM -0500, Bret Hughes wrote:
I was waiting for this to come up. I for one see making updated
packages for a given release as "support" but since the RH site
discusses phone support as a a part of some offerings the term gets used
with different meanings and contexts. This causes a fair bit of
confusion. Perhaps as we embark on this exciting adventure of Fedora we
should agree on what terms we are going to use for these two very
different types of support. I see this as updates vs help but that is
not too clear either.
Does anyone else see this as a definition of terms issue?
Red Hat uses two different terms here:
- support: ability to call/email our technical support staff with the
expectation of receiving an answer or resolution to your problem (I'm
trying to make the distinction from email this list, for example, and
getting a response from a Red Hat employee)
- maintenance: package updates, be it for enhancement, bug fixes or
security issues
With the Fedora Porject, we're going to have maintenance and no support.
With RHEL, there's maintenance and support.
- jkt
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