For reference:
http://www.redhat.com/software/rhel/purchase/
Charles Bronson said:
So Red Hat could have three support options:
1- Full phone support with full RHN access
"Premium Editions"
Web 24/7 for 1 year
Phone 24/7 for 1 year
Web SLA 1 Business Day
Phone SLA 1 Hour
2- Email only up to 72hr response time with full RHN access
"Standard Editions"
Web 24/7 for 1 year
Phone 9a-9p ET M-F for 1 year
Web SLA 2 business days
Phone SLA 4 Hours
3- Only full RHN access.
"Basic Editions"
Web 24/7 for 90 days
Phone 9-5 ET M-F for 90 days
No SLA
Looks like Red Hat is a step ahead of you.
--
William Hooper