A side issue. was, Re: allow
On 12/07/2011 08:35 AM, Digimer wrote:
Explain your problem in some detail. The more you tell about your
problem, what log messages are being generated, how it's failing and so
on will help others help you.
As I've mentioned before, I used to do telephone tech support. After a
while I learned never to refer to "your problem" because some people
would take it too personally and think it meant either that they had a
problem or that they *were* the problem. (Of course, this was true all
too often, but you're not supposed to tell the customers that.) As I
came to understand this, I learned ways to avoid the phrase, such as
"the issue," "the trouble" or, if I had to, "the problem."
I only
mention this because by using the phrase several times, as you did in
the quoted passage, it could appear to somebody who's overly-sensitive
that you were referring to them.
I understand, of course, that you weren't, but I thought some of the
list members might be interested in a way to avoid misunderstandings.